FAQS

1. Is Berkshire Roots open?

Not yet. We anticipate opening closer to the end of the year in December 2017.

2. Where does Berkshire Roots get its products?

Our products are grown and produced on-site including flower, pre-rolls, edibles, tinctures, topicals and concentrates. Our seeds come from reputable, high-quality seed-breeders. Several of our strains are exclusive to Berkshire Roots.

3. Do I still need a medical marijuana card now that adult use is legal in Massachusetts?

Yes.

4. Where can I get a medical marijuana recommendation?

Dispensaries like Berkshire Roots are not allowed to issue medical marijuana cards. We suggest that you go to Canna Care Docs, a medical marijuana evaluation center staffed with educators and physicians, in Pittsfield. Watch our interview with Marta Downing, COO of Canna Care Docs to learn more. For step-by-step instructions for registering as a patient with the Massachusetts Medical Use of Marijuana Program, click here.

5. What are the qualifying conditions in Massachusetts?

Qualifying conditions include cancer, glaucoma, HIV/AIDS, Hepatitis C, ALS, Crohn’s disease, Parkinson’s disease, Multiple sclerosis, and other debilitating conditions as determined in writing by a qualifying patient’s certifying physician.

6. What kind of discounts or promotions do you offer?

Sign up for our loyalty program and receive $49 off a $50 purchase when you visit Berkshire Roots for the first time! This includes our complementary newsletter, which will cover upcoming educational events and new product information year round along with additional reward incentives and special deals like discounts for veterans, seniors or patients with financial hardship.

7. Do you offer financial hardship assistance?

Yes. More details will be coming soon. We will also have discounts for veterans and seniors.

8. Is medical marijuana covered by health insurance?

No, unfortunately not at this time.

9. Where are your prices and what forms of payment are accepted?

DPH regulations ban listing prices outside of the dispensary. We will, however, share them over the phone to verified patients. We can only accept cash due to federal banking laws. There will be an on-premise cash machine. Sign up for our newsletter to receive weekly information on special products.

10. Can I use a medical marijuana card from another state?

No.

11. Are you hiring?

Please check our Careers section.

12. Who can visit the dispensary?

Only patients and caregivers who are officially registered with the Massachusetts Department of Public Health are allowed in the dispensary. If someone who is non-registered accompanies you to the dispensary, they will not be allowed access. We don’t mean to be difficult. We’re just following the regulations.

13. What do I need to bring when I visit?

Don’t forget to bring the following two forms otherwise you will not be allowed access:
your DPH patient or caregiver registration card, AND a government-issued ID which could be a driver’s license, passport or military ID. Remember if your ID changes or is renewed you must notify the DPH.

14. Can I see your cultivation facility?

We’d love to show you our cultivation facility, but it’s closed to the public. Our products are grown in lab grade environments and are highly protected to ensure safety and quality.

15. Do you sell seeds or plants?

No, we are not allowed to do so in Massachusetts.

16. What are your hours of operation? Are you closed on holidays?

Stay tuned. More details coming soon.

17. Do I need an appointment?

No.

18. How do I know which product is right for me?

Our seasoned cannabis specialists are there at the ready to assist you in every way and to discuss options. We also offer private consultation rooms.

19. Is there a limit to how much medical marijuana I can purchase?

Up to 10 ounces over a 60-day period.

20. Do you have products for pediatric patients?

Yes. As required by DPH regulations, however, pediatric patients must have a caregiver who purchases medicine on behalf of their patient. Minors are not allowed in the dispensary.

For more on pediatric care, click here.

21. How does a caregiver work in Massachusetts?

A caregiver is a designated friend or family member who picks up cannabis medicine at Berkshire Roots or any other dispensary on behalf of a single qualified patient. The caregiver is also allowed to grow cannabis at their home for the individual. Caregivers do need to register with the state to take care of one person. Caregivers are not allowed to provide delivery services for multiple patients.

 

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